Municipal Helpdesk & Operations Support
Support and Assistance
Direct channels for technical inquiries, credential recovery for the 25 barangays, and coordinated PGENRO environmental audit reviews.
Inquiry Classifications
Requests are prioritized based on active planting season windows and monthly report deadlines.
Credential Recovery
Assistance with Barangay username resets, designation updates, and multi-user login issues.
Scope: Barangay Users & System Admins
Technical Assistance
Support for scanning uploads, site area measurements (sq.m/ha), and photo documentation.
Scope: All 25 Registered Barangays
PGENRO Audit Coordination
Inquiries regarding monthly monitoring summaries, Tanom Iloilo ordinances, and provincial audit trails.
Scope: PGENRO & Municipal Environmental Officers
Administrative Operational Note
Hours of Service: 24/7 Secure Access for Registered Users; manual ticket resolution by Municipal Admins operates Mon–Fri, 8:00 AM – 5:00 PM.
Municipal Office: Municipal Environment & Natural Resources Office, Concepcion, Iloilo, Philippines.
Dispatch Technical or Credential Ticket
Fill in your municipal record details below. All submitted communications are logged in the secure audit trail.